Refund Policy

Effective Date: 26/06/2025

This Refund Policy governs the terms and conditions under which users of RiseRummy, a skill-based rummy game operated by Everrise Entertainment Private Limited, may request a refund related to wallet transactions or game-related issues.

Operator Details:

Everrise Entertainment Private Limited
Floor No.: Second, Building No.: C4 Raj Ghar,
Kanti Factory Road, Near Bank Of Baroda,
Mahatma Gandhi Nagar, P.O. B.H. Colony, P.S. Kankarbagh,
Patna, Bihar - 800020
GSTIN: 10AAGCE8098K1ZC
📞 Mobile: +91-6204750296
📧 Email: everrise436@gmail.com

1. No Refund on Completed Gameplay

• All game entries and completed games are final.
  No refunds will be provided for games that have already been played or are in progress, regardless of win/loss outcome or disconnection on user’s end.

2. Wallet Deposits

• All deposits to the RiseRummy wallet are non-refundable once successfully processed.

• A refund may be considered only in the following exceptional cases:

  • The amount is deducted from your bank account but not credited to your WinnzArena wallet.

  • The transaction was charged multiple times due to a gateway error.

Requirements for refund review:

• Transaction ID(s)

• Payment method used

• Screenshots or bank statement proof

• Date/time of transaction

Refunds, if validated, will be processed to the original source of payment within 7–10 business days.

3. Failed or Reversed Withdrawals

If a withdrawal fails due to incorrect UPI or bank details submitted by the user:

• The amount will be reversed to your RiseRummy wallet.

• Re-processing will occur only after updated and verified account details are submitted.

4. Bonus Money and Promotional Credits

• No refunds will be granted for any bonus amounts, referral credits, or promotional rewards issued by the platform.

• These are non-transferable, non-withdrawable, and may be revoked if misuse is detected.

5. Disconnection or Game Crashes

• If a game is interrupted due to your device issue, internet failure, or OS crash, no refund will be provided.

• If a game is interrupted or canceled due to a server-side technical error from WinnzArena, the company may:

  • Refund the entry fee to the user’s wallet, or

  • Re-credit the game opportunity, as deemed fit by internal audit.

Such decisions are final and non-negotiable.

6. Fraudulent or Abuse-Related Refund Requests

Any attempt to misuse the refund system—such as repeated refund requests for non-genuine reasons—will lead to:

• Immediate suspension or permanent ban of the account

• Forfeiture of wallet balance

• Possible legal action, if warranted

7. Refund Request Process

To initiate a refund request (only under valid conditions mentioned above), contact us via:

📧 Email: everrise436@gmail.com
📞 Mobile: +91 6204750296

Include the following:

• Registered name and mobile/email

• Transaction ID or Game ID

• Issue description with supporting documents/screenshots

8. Final Authority

All refund requests are subject to strict internal verification by RiseRummy.
Everrise Entertainment Private Limited reserves the right to approve or reject any refund claim.
The company’s decision shall be final, binding, and not subject to dispute.